Will UC Dealers Exist in a Cloudy World?

Disruption of channels in a connected world is hardly rare. Travel agents were double-punched with online booking systems and e-tickets (eliminating the need for their specialized printers). Bookstores that survived the superstores are losing the battle to online retailers. The Internet initially offered communications VARs opportunity, but then came the squeeze from out-of-state dealers, centralized deployments, and cloud providers. The cloud represents the biggest threat to the traditional channel, and at the most risk […]

UCC: We Are At The Strategic Inflection Point

Introduction A post written by my colleague Marty Parker earlier this month discusses the idea of carving up your PBX ( How to Carve PBX ). In his post, Marty refers to Andy Grove’s (former CEO of Intel) famous book, Only The Paranoid Survive: How To Exploit The Crisis Points That Challenge Every Company . Throughout his book, Andy refers to a “strategic inflection point.” I believe, beyond a shadow of a doubt, that we […]

B4B Success Tactics by TSIA’s Thomas Lah

B4B Success Tactics by TSIA's Thomas Lah

At the end of 2013, TSIA published a book titled B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship. The book overviews several trends that are impacting the business models of technology companies. In his opening keynote, TSIA executive director Thomas Lah will go over tactics service organizations are currently employing to navigate these significant industry changes.

Strategy, Resources and Execution

Strategy, Resources and Execution Most vendors have reasonable channel strategies and the resources to support their strategy. In the end, it will come down execution at all levels. Most vendors have reasonable channel strategies and the resources to support their strategy. In the end, it will come down execution […]